Return & Refund Policy

We want you to love every piece. If something is not right, you can return it within 30 days of delivery.

What can be returned

Items must be unworn, unwashed and in their original condition with all tags attached.
Shoes must be returned in the original box, with no signs of wear on the soles.
For hygiene reasons we cannot accept returns on items that have been worn, washed or damaged after delivery.

How to start a return

Email contact@girlgeous.site with your order number and the items you want to return.
We will reply within 2 business days with the return address and instructions.
Send the items back with a tracked service and keep your proof of postage.

Please do not send items back without contacting us first, as we cannot process returns sent to the wrong address.

Refunds

Once your return arrives and is checked, we will email you and refund the original payment method within 5 to 10 business days. Original shipping costs are not refunded. Return shipping is paid by the customer unless the item arrived faulty or we sent the wrong item.

Exchanges

Need a different size? Return the original item for a refund and place a new order for the size you need. This is the fastest way to make sure your size does not sell out.

Damaged or wrong items

If your item arrives damaged or you received the wrong item, email us within 7 days of delivery with photos. We will send a replacement or a full refund, including shipping.

Cancellations

You can cancel within 12 hours of placing your order if it has not shipped yet. Email us as soon as possible.

Customers in the UK and EU also keep their statutory rights under consumer law, which this policy does not affect.